Aanvraag interventie Nieuw Zuid

This page is intended exclusively for residents of Nieuw Zuid in Antwerp.

Are you experiencing problems with your heating or domestic hot water?

An intervention can only be requested via the form below. Requests submitted through other channels (telephone, email, etc.) will not be processed.

After submitting the form, we will contact you as soon as possible to schedule an intervention.

Please take the following conditions into account:

• When submitting a request, you are expected to provide at least three possible dates and times when an intervention would be most convenient for you. This means: three different dates, each indicating a preference before or after noon.

• If no dates or times are provided, we will assume that someone is present on all days.
• Please note: providing a date does not guarantee that a technician will be able to attend at that specific time, but we will take your preference into account as much as possible.
• The installation must be free accessible to the technician. If necessary, please move any appliances or materials such as a washing machine, tumble dryer, storage rack, etc. in advance.
• A fixed call-out fee applies. This is a one-time fee charged for each service request.
• If the technician needs to visit several times for the same issue, the call-out fee will be charged only once. Only the working hours and any replacement parts will be charged additionally.

The rates are as follows:

     >      Interventions on weekdays before 4:00 PM: from €100

     >      Interventions on weekdays after 4:00 PM, during weekends and on public holidays: from €150

     >      This call-out fee includes transportation and administration and does not include labour hours.

     >      Labour is charged at €60 per hour.

     >      All prices mentioned are exclusive of VAT.

     >      All interventions must be paid for immediately after the repair, without exception.

• If the repair cannot be completed during the first intervention, payment will only be due once no further interventions are required. Payment can be made by bank transfer or Payconiq. Cash payments are preferably avoided.
• If you are renting the apartment, you are responsible for reclaiming the amount paid from your landlord afterwards.

We aim to complete repairs as much as possible in a single intervention by keeping a large stock of spare parts available at Nieuw Zuid. This is our strength and our guarantee. A smooth process, including immediate payment, enables us to keep our service efficient, reliable and of high quality.